Returns & Exchanges

We want you to love your Ugg footwear, which is why we offer a 30-day return window for all items in original, unworn condition. If your new boots or slippers aren't the perfect fit, our streamlined process ensures a quick exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the pre-paid shipping label provided through the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Take your prepared parcel to the nearest authorized shipping carrier location or schedule a home pickup for your convenience.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.